Frequently Asked Questions -

I hope that you will find all the answers you need here, but if not, please feel free to CONTACT ME anytime and we will be happy to help!

THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE AT OUR DISCRETION

My Products

All of my products are designed by me, here in my home studio. My products are all made here in Australia by me. I have total quality control as I am in charge the whole way through the process, from designing to packaging the final product.

I have tried to keep our product pricing as low as possible to try and be in line with the competition. If my prices are slightly higher then my competitors keep in mind that I am small and I also don’t have the “buying power” of the big companies, so I can’t offer rock-bottom pricing on my items. Just know when you purchase my products you are purchasing quality.

Please note that colours may vary from computer screen to product. Colours vary from computer monitor to computer monitor depending on the colour and contrast settings on your computer monitor.

Pricing

All prices are in Australian Dollars (AUD) and include applicable GST. All international orders will always be GST-free.

Product Usage

My products are intended for personal use only.

Australian Shipping

Shipping cost is shown at checkout and is calculated by weight. All postage costs are from Australia post at the time of check out.

All orders are sent via Australia Post or other couriers if requested and include tracking at no extra charge.

I endeavour to pack and send your order as soon as possible, but please allow BETWEEN 7 AND 10 business days for processing of your order.

Transit times depend on the individual carrier and are not guaranteed – however in most cases, please allow 2-10 business days for delivery. Estimated delivery time is shown at the check out.

We are an ONLINE ONLY business, and as such do not have a storefront to visit. Please contact us via email with any questions you may have.

Refunds and Returns

All orders are hand-picked by me, and are checked for quality and correctness at the time of packing. I take great care to pack my orders to avoid damage in transit.

I cannot be responsible for items lost in transit. If you are concerned about orders being lost in the mail, you can opt to pay an extra fee for Registered Post/Signature on Delivery. All orders are tracked through Australia Post’s Click and Send service, so we will be notified when you receive your parcel.

In the extremely rare event that you receive a faulty/damaged item, please make contact with us via our Contact page within 7 DAYS of receiving your order. We will endeavour to resolve the issue as quickly as possible.

Please note – I do not offer refunds or accept returns for a “change of mind”.

Purchasing Studio 73 products gives you the right to use the physical products for personal use only. You are not permitted to reproduce or copy our designs with the intent to sell, manufacture, or reproduce my products.