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FAQ’S

We hope that you will find all the answers you need here, but if not, please feel free to CONTACT US anytime and we will be happy to help!

THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE AT OUR DISCRETION

Our Products

All of our products are designed by me, here in my home studio. Our products are all made here in Australia by me. I have total quality control as I am in charge the whole way through the process, from designing to packaging the final product.

We have tried to keep our product pricing as low as possible to try and be in line with the competition.  Our prices are slightly higher then our competitors but keep in mind that we are a small and we also don’t have the “buying power” of some of the big companies, so we can’t offer rock-bottom pricing on our items. Just know when you purchase our products you are purchasing quality.

Please note that colours may vary from computer screen to product. Colours vary from computer monitor to computer monitor depending on the colour and contrast settings on your computer monitor.

Pricing

All prices are in Australian Dollars (AUD), and do not include GST for the moment.  All international orders will always be GST-free.

Product Usage

Our products are intended for personal use only. 

Australian Shipping

Shipping cost is shown at checkout and is calculated by weight. All postage costs are from Australia post at the time of check out.

All orders are sent via Australia Post or other couriers if requested and include tracking at no extra charge.

We endeavour to pack and send your order as soon as possible,  but please allow up to 2 business days for processing of your order.

Transit times depend on the individual carrier and are not guaranteed – however in most cases, please allow 2-10 business days for delivery. Estimated delivery time is shown at the check out.

We are an ONLINE ONLY business, and as such do not have a storefront to visit.  Please contact us via email with any questions you may have.

International Orders

We offer international shipping, based on the order’s weight.  All postage costs are from Australia post and are shown at the time of check out.

If you would like to see the cost of shipping simply head to the checkout page and it will be shown under the sub total.

All orders are sent via Australia Post AirMail. Most international zones, including New Zealand, USA & Canada, and Europe, have tracking available.  If tracking is available on your order, you will be offered the choice when checking out. (Australia Post excludes some zones from their Pack and Track International network).

International customers are responsible for any applicable duties or taxes that are charged by Customs in their country.

We endeavour to pack and send your order as soon as possible. However,  please allow up to 5 business days for processing of your order. You will be notified by email when your order has been sent.

Transit times depend on the individual carrier and are not guaranteed – however in most cases, please allow 2-10 business days for delivery.

Refunds and Returns

All orders are hand-picked by us, and are checked for quality and correctness at the time of packing. We take great care to pack our orders to avoid damage in transit.

We cannot be responsible for items lost in transit. If you are concerned about orders being lost in the mail, you can opt to pay an extra fee for Registered Post/Signature on Delivery.  All orders are tracked through Australia Post’s Click and Send service, so we will be notified when you receive your parcel.

In the extremely rare event that you receive a faulty/damaged item, please make contact with us via our Contact page within 7 DAYS of receiving your order.  We will endeavour to resolve the issue as quickly as possible.

Please note, we do not offer refunds or accept returns for a “change of mind”.

Copyright

All images and products on this website are Copyright (c) 2020 – present Joanne Bain – Studio 73.  All Rights Reserved.

Purchasing Studio 73 products gives you the right to use the physical products for personal use only. You are not permitted to reproduce or copy our designs with the intent to sell, manufacture, or reproduce our products.

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